For those who don’t have time: In Switzerland, several mobile phone shops have been involved in documented fraud—most notably a Salt shop in Bern and a Mobilezone branch in Emmen. Here’s how these tactics work and how you can protect yourselves.
Older people in Switzerland are increasingly becoming victims of fraud in mobile phone shops. One of the most well‑known examples is the Salt Scam, where elderly customers were pushed into signing expensive contracts even though they only needed simple help. Many seniors are lonely, trust friendly people easily, or feel overwhelmed by technology. Unfortunately, dishonest salespeople exploit exactly these vulnerabilities.
Shops that are affected
1. Salt – Store at Bärenplatz in Bern
The most widely discussed cases of fraud come from this location.
Elderly customers ended up with multiple mobile phone contracts, smartphones, and accessories even though they only wanted a quick technical explanation. Staff presented the documents as harmless and urged customers to sign immediately. Some contracts were only cancelled after an ombudsman intervened. (SRF Espresso)
2. Mobilezone – Emmen (Canton Lucerne)
Mobilezone has also been implicated in proven fraud.
A Sunrise customer received a contract upgrade despite never having visited the shop. His signature was forged, his ID number was incorrect, and yet he was billed for months. Only after the case became public did Mobilezone take action. (SRF Expresso)
3. Other shops frequently mentioned
Online reviews mention further shops—also in Bern—where customers report false promises, pressure, and unnecessary multi‑contract sales. This shows that such fraud is not limited to a single store or chain.
Why older people are especially vulnerable
Many older adults:
- are lonely and happy to talk to someone,
- quickly trust friendly conversation,
- feel insecure with technical topics,
- or naturally expect honesty from others.
These factors make them an easy target for fraud.
Research shows that many seniors in Switzerland have experienced financial abuse in recent years. The number of unreported cases is likely very high.
How these fraudulent tactics work
1. Confusing paperwork and technical jargon
Customers are given several forms at once, and staff claim they are “all the same”. Many sign contracts they never agreed to.
2. Creating time pressure
Salespeople insist a decision must be made “right now”. Under pressure, it becomes difficult to think clearly or ask questions.
3. Adding extra contracts and devices
Multiple contracts, smartphones, and accessories are added without proper explanation—far beyond what customers actually need.
How you can protect yourselves
1. Never sign immediately
Take the documents home and read them carefully. A trustworthy company will never force you to sign on the spot.
2. Bring a trusted person
Especially for older customers, being accompanied can prevent rushed decisions and reduce pressure.
3. Only buy what you truly need
Do not let anyone talk you into unnecessary devices or multiple contracts.
4. Dispute suspicious charges in writing
If something seems unclear or wrong, file a written objection right away. Do not pay any disputed bills.
5. If you suspect a forged signature, consider filing a complaint
If documents appear manipulated, legal action may be necessary—especially if the provider refuses to cooperate.
Why raising awareness matters
The Salt Scam has revealed how easily seniors can fall into fraudulent traps. But it also shows that public attention can force companies to correct contracts and take responsibility.
Talking openly about these situations with family, neighbors, or community groups helps a lot. The more people know about these tactics, the harder it becomes for fraudulent salespeople to succeed.
